Help & contact
Find an answer.
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Start with the getting-started steps and quick answers below, or tell us what you have in mind: your first batch, the right plan, or a workflow you already use. We'll help you find your next step.
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contact@inditrace.comLet's walk through it together.
Bring your questions about batches, QR labels, or plans to a 30-minute conversation.
Book a conversationGetting started
From sign-up to scan in four steps.
The short version of setting up. Stuck on a step? Send us a message.
Create a free account
Sign up with your name and email address, confirm it from your inbox, then claim the Free Starter Pack. No card needed.
Sign up freeRecord a batch
Add your products and the farmers who grow them, then record a batch with its harvest date and quantity. Bought it from a supplier or mandi? Record a procurement instead.
Share or print the label
Open the batch and choose Share or print label. Download the QR code for your packaging, or print a ready-made label.
Customers scan the pack
Any phone camera opens the batch's public trace page, with no app to install. Scans never use your proof credits.
See an example
Want more detail?Browse the user guideAPI reference
Quick answers
Asked often.
Answered here.
Still stuck? Send a message, call or WhatsApp us, and a person will help you.
Send us a messageCan I see a real product example?
Yes. Explore the product example to see how buyers follow a batch's source, processing and recorded history.
Do my customers need an app to scan the QR code?
No. Any phone camera opens your product's trace page in the browser. Customer scans are unlimited and never use your proof credits.
How do I add the farmers who supply me?
Open Farmers in your dashboard and add each farmer with their village and farm details. You can also draw the farm boundary on a map.
Can I export my data?
Yes. From Reports in your dashboard, you can download your batches and active farmers as CSV files.
How does the blockchain proof work?
Each confirmed record, such as a new batch, a processing step or a custody transfer, is fingerprinted on Polygon, a public blockchain. If a date or a weight were changed later, the fingerprint would no longer match, and anyone can check the transaction on Polygonscan.
What does it cost to start?
Nothing. The Free Starter Pack includes three proof credits for 30 days, with no card needed. Compare all plans when you're ready.
What should I include in my message?
Tell us about your products, who handles your batches, and what you want buyers to see. For support, describe what happened without sharing passwords or other private credentials.
Is IndiTrace the same as INATrace or InstaTrace?
No. INATrace is an open-source traceability project for coffee and cocoa supply chains; InstaTrace is a QR system run by an Indian fruit company. IndiTrace is a separate product by Griiken Pvt Ltd.